Community standards

Our community

Parkwise works because drivers share honest parking information. These standards explain what we expect and how we respond when something goes wrong.

Be honest and helpful

• Report availability, verifications and issues only when you are at or near the location where required.
• Do not deliberately mislead other drivers about prices, restrictions or availability.
• Do not scrape, spam or automate contributions.
• Do not upload offensive, harassing or unlawful content.

Blocking and reporting

You can block another driver from the app. Blocked profiles are hidden from your leaderboard and public profile views. You can also report a profile for review. Reports do not automatically remove content — they go to our moderation queue.

How we enforce

We may withhold points, reverse rewards, freeze accounts, or remove content that breaks these standards or our terms of use. Serious or repeated abuse may lead to permanent account closure.

Response times

We aim to review user reports within 48 hours (urgent safety issues within 24 hours). Complex cases may take longer; we will tell you if we need more time.

Appeals and contact

If you believe we made a mistake, email hello@parkwise-app.com with your username and a short explanation. See also our privacy policy.